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How to Return a Damaged Product
How to Return a Damaged Product
Updated over a week ago

At times, you may receive a product that is damaged during delivery. We understand that this can be frustrating, and we are here to help. In this article, we will explain how to return a damaged product to the point of purchase.

Step 1: Inspect the Product

Upon receiving the damaged product, please inspect it carefully. Take pictures of the damaged product from multiple angles, and keep the original packaging.

In case you received a damaged spray can, please store it in a safe place!

When the nozzle of a spray can has been damaged and the stem of the nozzle resides in the valve it can happen that the can suddenly starts spraying when it is being moved or when pressure is applied to the stem of the nozzle.

Step 2: Contact the Point of Purchase

Next, contact the point of purchase, whether it is a physical store or an online retailer like Amazon. Explain the situation and provide them with the order number and pictures of the damaged product. They will guide you on the next steps to take.

As we are not selling to end consumers, the retailer is the only one who can replace the defective product for you.

Step 3: Return the Product

The point of purchase will provide you with instructions on how to return the damaged product. They may request that you return the product via mail or in-person at a physical store. They will also provide you with a replacement product, either on the spot or after receiving the returned product.

Step 4: Follow-up

After returning the damaged product, follow up with the point of purchase to ensure that the replacement product is on its way. If there are any delays or issues, contact them for further assistance.

In conclusion, returning a damaged product to the point of purchase is a straightforward process. By following the steps above, you can ensure that the damaged product is returned and replaced with a new one in a timely manner. If you have any further questions or concerns, please contact the point of purchase for further assistance.

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